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Event Overview

About Us

Customer experience (CX) is no longer just a trend—it’s a defining factor in a brand’s success. Businesses that prioritize CX can achieve revenue growth 4-8% higher than the market average. For large enterprises, improving CX can unlock an additional $700 million in just three years. Moreover, 86% of customers are willing to pay a premium for superior experiences, and brands excelling in CX generate 5.7 times more revenue than their competitors.


The CX Future Vision Summit 2025 with the theme “Leveraging the Power of AI for a Future-Ready CX” stands as India’s premier gathering of top CMOs, CTOs, CDOs, and CX leaders, bringing together experts in digital transformation, customer engagement, and AI-driven experiences. This exclusive event delves into cutting-edge strategies, from omnichannel interactions todata-driven personalization, offering a collaborative space for industry leaders and solution providers to drive CX innovation. With customer retention boosting profits by over 25%, the summit is a must-attend for those looking to redefine CX and fuel business growth.


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Key Industries in Focus

01

Manufacturing

02

BFSI

03

E-commerce

04

Hospitality

05

Travel Tourism

06

Retail

07

Healthcare

08

Real Estate

09

Telecom

10

FMCG

11

Technology

12

Digital Natives

Who Should Attend?

Chief Executive Officers / Founders / Managing Directors
Chief Marketing Officers
Chief Customer Experience Officers
Chief Technology Officers
Chief Information Officers
Chief Operating Officers

Why Join Us?

Keynote Sessions

Inspiring talks from industry leaders and visionaries.

Panel Discussions

Engaging discussions featuring diverse perspectives from CX experts.

Networking

Structured opportunities to connect with other attendees, including networking Diner and receptions.

Exhibition Booths

Showcase of the latest CX technologies and solutions from leading vendors.

Demos

Exclusive demonstrations of cutting-edge CX tools and solutions.

Themes in Focus

Navigating the Digital Revolution
Enhancing Human-Like Interactions with Conversational AI
Bridging Marketing & Technology for Superior CX
Leveraging Generative AI and Metaverse for Strategic Growth
Building a Security-First Customer Experience
Decoding Customer Feedback for Actionable Insights
Unlocking the Power of Sentiment Analysis
Harnessing Data Analytics for CX Excellence

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